G 
Gladly
People-centered customer service platform organized around customers.
KINDA
why this verdict
Downgrade — pay for the workflow, not the AI
OpenAI's version covers the headline feature only, so the $180/mo is now paying for the workflow around it, not the AI.
- A named launch, not a vibe named, unlinked
- LLM support agents resolve and summarize tickets, undercutting per-seat tools. OpenAI, November 30, 2022 — no announcement link recorded yet.
- How much of the job it covers headline only editorial call
- The headline feature, but not the workflow, data or integrations around it.
- Is there a free way to do it? paid only
- 3 replacements listed, all paid.
- What the call is worth $2,160/yr
- $180/mo at the entry paid tier — $2,160 a year per seat.
Reason composed from the fields above missing: announcement linked missing: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- November 30, 2022
- List price
- $180/mo
- Per year
- $2,160
The backstory
Gladly centers support on the customer rather than tickets, unifying their history across channels for agents. LLM agents that resolve and summarize conversations pressure the per-seat model and the AI-assist upsell. Gladly's unified customer timeline, voice integration and enterprise workflows still deliver value beyond a chatbot. With the assist layer commoditized but the platform intact, it is wounded.