D 
Decagon
AI support agents that resolve tickets end to end.
NOT REALLY
why this verdict
Keep it — OpenAI has not replaced it
OpenAI's version overlaps, but does not finish the support job, so this one is still worth keeping open.
- A named launch, not a vibe named, unlinked
- Intercom's Fin and Zendesk's own agents compete head-on. OpenAI, February 1, 2025 — no announcement link recorded yet.
- How much of the job it covers not the job editorial call
- Parts of it. The job still needs the tool to get finished.
- Is there a free way to do it? yes
- 1 of 3 listed replacements have a usable free tier: Chatbase.
- What the call is worth nothing to cancel
- No paid entry tier tracked, so there is no subscription to cancel.
Reason composed from the fields above missing: announcement linked recorded: free replacement listed recorded: two or more escape hatches
- Threatened by
- OpenAI
- Since
- February 1, 2025
- List price
- free
- Per year
- —
The backstory
Decagon sells outcome rather than deflection: agents that take actions in your systems, escalate properly and are measured on resolution rate. The competition is fierce because every helpdesk incumbent shipped the same thing, so this is a race about integration depth and enterprise trust.
Escape hatches
I 
Intercom Fin Priced per resolution.
intercom.com open_in_new S 
Sierra Direct competitor.
sierra.ai open_in_new C 
Chatbase Far cheaper for small teams.
chatbase.co open_in_new1 of 3 replacements have a usable free tier.